Covers' Terms & Conditions — Fully in English

These Terms and Conditions ("Agreement") constitute a legally binding contract between the company operating Covers and you ("User"). By accessing or using Covers via the website, mobile platform, or any other channel, you are deemed to have accepted all terms of this Agreement.

Covers is an internationally licensed online betting and gaming platform serving users in Bangladesh and several other countries. All operations are conducted in accordance with rules approved by the relevant regulatory authorities.

• These terms may be updated from time to time — any changes will be communicated via email.
• Covers will not facilitate any activity that violates the applicable laws of Bangladesh.
• Covers reserves the right to suspend or modify its services at any time.

You must be at least 18 years of age to open an account and use Covers. This is not merely a rule — it is part of our social responsibility. Covers takes the protection of minors very seriously.

All information you provide at registration must be accurate, complete, and up to date. If an account is created using false information, Covers reserves the right to close that account at any time and forfeit any deposited funds.

One Account Per Person

Each user may hold only one account on Covers. If multiple accounts belonging to the same individual are identified, all accounts will be closed and any associated bonuses will be forfeited. Creating multiple accounts to take advantage of bonus offers is considered fraudulent behaviour.

• A national ID card or passport may be required for age verification.
• It is the user's sole responsibility to keep their account password completely confidential.
• Transferring, selling, or allowing another person to use your account is strictly prohibited.
• If you suspect your account has been hacked or accessed without authorisation, you must notify Covers immediately.

Before placing any bets on covers, make sure you have read the specific rules for each market carefully. Once a bet is confirmed, it generally cannot be cancelled. However, a "Cash Out" option may be available within a certain window before the match begins.

Covers sets odds with full integrity. If incorrect odds are displayed due to a technical error, data feed issue, or unusual circumstances, Covers reserves the right to void the affected bets. In such cases, the original stake will be returned.

Special Rules for Live Betting

In live betting, odds change from moment to moment. If the odds shift after a bet has been placed, the updated odds do not apply — the odds at the time of the bet are final. However, if an unusual delay occurs due to a Covers system issue, the matter will be reviewed.

• Separate betting rules apply for each sport — these can be found on the relevant market page.
• Minimum bet is ৳20. The maximum bet is determined by the member's tier and the market in question.
• If a match is abandoned or not played at the scheduled venue, bets are generally voided and stakes refunded.
• Winnings will be credited to your account within 72 hours of the result being declared.

Depositing and withdrawing money on Covers is simple and secure. Transactions are supported via Mobile Pay, Nagad, Rocket, Dutch-Bangla Bank mobile banking, and various bank cards. The minimum deposit amount is ৳500.

An important rule regarding withdrawals: funds can only be withdrawn via the same payment method used to make the deposit. This practice is followed in line with international anti-money laundering standards.

KYC Verification Process

Before your first withdrawal, or if your activity exceeds a certain amount, Covers may require you to complete KYC (Know Your Customer) verification. This process may involve submitting a national ID, a selfie, and proof of address. This is done entirely for your security.

• Minimum withdrawal is ৳500. No maximum limit applies for Gold members and above.
• Withdrawals requested within 72 hours of a deposit may be subject to additional verification.
• Bonus funds cannot be withdrawn directly — wagering requirements must be met first.
• Covers will not be held responsible for any payment issues if support is not contacted within 24 hours.

Covers bonuses and promotions are open to all eligible members. However, each bonus carries its own terms and conditions that must be followed. The welcome bonus is available to new members only, and each member may claim it once.

Wagering requirements must be met before bonus funds can be withdrawn. For example, if you receive a ৳500 bonus with a 10x wagering requirement, you will need to place a total of ৳5,000 in bets before that bonus can be withdrawn.

• Bonuses are generally valid for 30 days — see the specific bonus page for full details.
• Multiple bonuses cannot be combined unless explicitly stated otherwise.
• Covers reserves the right to modify or cancel any promotion at any time.
• Accounts suspected of bonus abuse will be subject to investigation.

Covers believes that betting is a form of entertainment — not a source of income. We genuinely care about the mental and financial well-being of our members, which is why Covers provides a range of responsible gaming tools.

If you feel your betting is getting out of control, use the Covers self-exclusion option. It can be set for anywhere between 30 days and 5 years, during which you will be completely unable to access the platform.

• Deposit Limit: Set daily, weekly, or monthly deposit limits on your account.
• Loss Limit: Set a cap on the maximum amount you can lose within a given time period.
• Session Limit: Set a time limit for each gaming session.
• Cooling-Off: Temporarily suspend your account for 1–30 days.

Covers treats the protection of your personal data as its highest priority. Information collected at registration is used solely for the purpose of providing our services. Covers never sells your personal data to third parties without your consent.

However, in certain circumstances — such as legal obligations, money laundering investigations, or court orders — Covers may be required to disclose information to the relevant authorities. For more on this, please see our Privacy Policy Read the full details on the page.

Certain activities are strictly prohibited on the Covers platform. Violations may result in permanent account closure and forfeiture of all funds. Covers employs an advanced fraud detection system.

• Using bots or automated software to place bets.
• Placing bets using match-fixing arrangements or insider information.
• Using multiple accounts or a VPN to bypass restrictions.
• Using the platform for money laundering or processing illegal funds.
• Attempting to gain unauthorised access to another member's account.
• Attempting to hack or carry out a cyber attack on Covers' systems.

Covers reserves the right to temporarily or permanently close any account, with or without cause. That said, account closures are typically carried out when there is evidence of a rule violation.

Users may close their account at any time. Any balance remaining in the account (where legitimate) will be refunded. Even after closure, certain data may be retained for a specified period due to legal obligations.

If you have a complaint, please contact the Covers customer support team first. Our Bengali-speaking support team is available 24 hours a day. Most issues can be resolved directly through our support channel.

If a direct resolution cannot be reached, please follow Covers' formal complaints process. Submit a written complaint by email and you will receive a response within 7 business days. Serious disputes will be resolved through international arbitration.

Covers shall not be held liable for losses arising from internet connectivity issues, device malfunctions, power outages, or other technical failures. Covers is also not responsible for the failure of any approved third-party services.

Covers reserves the right to amend these Terms & Conditions at any time. Members will be notified by email in advance of any significant changes. Continued use of the platform following any changes will be deemed acceptance of the updated terms.

For any questions regarding these terms, please don't hesitate to get in touch. Our team is always on hand to answer your queries in Bengali.