Covers FAQ — all your questions answered in one place

Registration Usually 3 to 5 minutes completes the full registration. Simply provide your personal details, contact information, and password across three steps. Email or SMS verification typically arrives within 30 seconds.

Rules No. Under Covers' policy, each person may hold only one account. Creating multiple accounts is strictly prohibited — if discovered, all associated accounts will be closed. Different members of the same household may use separate accounts from the same device.

KYC You can get started without KYC for standard betting and small withdrawals. However, for larger withdrawals or full access to your account, National ID (NID) and a selfie must be submitted. The process is completely confidential and is completed within 24 hours.

Account Your email address and phone number can be updated from Account Settings — OTP verification will be required. To update your name or date of birth, Contact the support team and submit the required documents.

Account Responsible Gaming To close your account, email support@covers.im or let us know via live chat. If you have a remaining balance, please withdraw it first. Responsible Gaming You can also set up self-exclusion from this page.

Age Restriction No, not at all. Covers is strictly for individuals aged 18 and above. Age is verified at registration and reconfirmed during KYC. Any account found to belong to a minor will be closed immediately.

Payment Covers supports the most popular payment methods in Bangladesh: Mobile Pay, Nagad, Rocket, Dutch-Bangla Mobile Banking and bank transfer. Mobile banking methods are typically completed in seconds.

Deposit Minimum deposit at Covers ৳ 500. Depositing this amount qualifies you for the first deposit bonus. That said, there's no set minimum to start betting — as long as you have a balance, you can place bets.

Withdrawal Withdrawals to Mobile Pay, Nagad, and Rocket typically take 15 minutes to 2 hours processed within this timeframe. Bank transfers may take 1–3 business days. During peak periods it may take slightly longer, but will always be completed within 24 hours.

Withdrawal Minimum Withdrawal Amount ৳ 500. The maximum withdrawal per transaction is ৳1,00,000. For amounts exceeding this, please contact our support team.

Troubleshooting Please wait 30 minutes first. If it still hasn't arrived, with transaction ID Email us at support@covers.im or reach out via live chat. Most issues are resolved within 2 hours.

Fee Covers does not charge any deposit or withdrawal fees. However, your mobile banking provider (such as Mobile Pay) may apply their own transaction fees — this is beyond Covers' control.

Payment Covers currently prioritises mobile banking and bank transfers for Bangladesh. For the latest information on international cards and crypto, please contact our support team.

Betting After depositing funds into your account, Bet section. Choose your sport, select a match or event, check the odds, and enter your stake. Click "Confirm Bet" and your bet is placed. Any winnings will be credited to your account automatically once the result is in.

Live Betting Matches in Live Betting In-Play You can bet in real time as events unfold. Odds shift with every moment — for instance, a wicket in cricket will change the odds instantly. Head to the Live section to see all ongoing matches.

Odds Odds represent the probability of winning and the payout ratio. For example, odds of 2.00 mean a ৳ 100 bet returns ৳ 200 if you win — a profit of ৳ 100. Covers uses the decimal odds format. Winnings = Stake × Odds.

Betting Rules Usually Confirmed bets cannot be cancelled. However, if a match is cancelled or postponed, your bet is automatically voided and the full amount is refunded. If the Cash-Out feature is active, you can partially or fully close your bet under specific conditions.

Bet Limit Maximum bet limits vary by event and market type. Generally, you can stake up to ৳50,000 on a single bet. For higher amounts, please get in touch with our support team.

Welcome Bonus After opening a new account On your first deposit You'll automatically receive a 100% bonus. A minimum deposit of ৳500 is required, and the maximum bonus is ৳10,000. No promo code needed.

Bonus Terms Wagering means betting the bonus amount a set number of times. On the Covers welcome bonus, 10x Wagering Terms apply — for example, a ৳1,000 bonus requires ৳10,000 in total bets before winnings can be withdrawn. The bonus is valid for 30 days.

Promotions Absolutely! Covers regularly offers its members Weekly reload bonuses, cashback offers, free bets, and seasonal special promotions offers. Promotions Page for the latest offers.

Bonus No. Bonuses cannot be withdrawn directly. Once the wagering requirements are met, winnings from the bonus are converted to real money and can then be withdrawn.

Referral Yes! Through Covers' referral program, you'll earn a special bonus when a friend registers using your referral and makes their first deposit. Check your account profile to find your referral code.

Security Yes, Covers is completely safe. We are 256-bit SSL Encryption we use. Your personal information, payment data, and betting history are always encrypted. We never sell your data to third parties.

Security Go to Account Settings → Security → Two-Factor Authentication to enable it. You'll receive an OTP via SMS or email with every login. Once active, no one can access your account even if they know your password.

Urgent Instantly Email support@covers.im or tell us "Emergency Account Lock" via live chat. We will suspend your account immediately and restore it after investigation.

Privacy No. Covers does not sell your personal information to third parties. Your data is never shared unless required by law. For more details, please see our Privacy Policy Read more.

Support There are three ways to reach the Covers support team: (1) Live Chat — the fastest option, available 24/7. (2) Email — support@covers.im, replies within 2–4 hours. (3) Support Ticket — accessible from your account. All support is available in Bangla.

Support Yes. Covers' live chat support is available 24 hours a day, 7 days a week Yes — even at 2 AM. Email support is generally faster during business hours, but you'll get a response any time.

Complaints Submit complaints directly to support@covers.im. Use "Complaint" as the subject line. Covers takes every complaint seriously and will respond formally within 48 hours.