Covers' Privacy Policy — Your Data, Our Responsibility

Welcome to the Covers platform. This Privacy Policy ("Policy") explains how Covers collects, uses, stores, and protects your personal information. By using Covers — whether through our website, mobile app, or any other channel — you are deemed to have accepted this Policy.

We understand how much your privacy matters to you. Users of online services in Bangladesh are often concerned about the security of their personal information — and rightly so. Covers takes those concerns seriously and is committed to keeping your data protected to the highest standard.

This policy has been drawn up in compliance with the international GDPR (General Data Protection Regulation) and applicable local laws. Covers upholds the highest standards at all times as a responsible data processor.

Covers collects only the information necessary to provide its services — nothing more. Below is a breakdown of the data we collect, organized by category.

2.1 Information You Provide Directly

• Full name, date of birth and gender (provided at registration)
• Email Address & Mobile Number
• Current address and district
• National ID or passport number (for KYC verification)
• Payment Information (Mobile Pay/Nagad/Bank Account Number)

2.2 Automatically Collected Information

• IP address and device information (OS, browser, model)
• Login time, session duration & activity logs
• Betting history and transaction records
• Browsing patterns and click data on the website
• Cookies & Local Storage Data

Covers uses your information only for specific, legitimate purposes. If your data is ever to be used for any other purpose, you will be informed in advance and, where required, your consent will be sought.

• Creating, managing, and verifying your account.
• Betting, payment & rewards processing.
• Providing customer service and technical support.
• Fraud detection and account security.
• Meeting legal obligations and completing KYC.
• Personalizing your platform experience.
• Sending notifications, promotions, and important updates (with your consent).
• Responsible Gaming monitoring and risk assessment.

In specific circumstances and under strict conditions, Covers may share limited information with third parties — but never for commercial purposes. This is done solely to deliver our services and comply with legal obligations.

Data May Be Shared In the Following Cases:

• Payment Processor: Only the information necessary to verify Mobile Pay, Nagad, Rocket, or bank accounts.
• KYC Partner: Trusted identity verification agencies — for verification purposes only.
• Law Enforcement: When legally required by a court or government authority.
• Technology Service Provider: Servers, cloud & cybersecurity — covered under strict contractual agreements.
• Corporate Restructuring: In the event of a change to Covers' corporate structure, the Privacy Policy will remain unchanged.

Cookies are small text files stored in your browser. Covers uses cookies to enhance your experience, maintain your login session, and ensure the platform functions correctly. You can choose which cookies to enable or disable in the settings below.

* Essential cookies cannot be disabled — without them, Covers will not function properly. All other cookies are yours to manage as you see fit.

Covers employs industry-leading technology to protect your personal information. Our security is structured in multiple layers, so that even if one layer is compromised, the others continue to safeguard your data.

• 256-Bit SSL Encryption: All data transmitted between your browser and Covers servers is fully encrypted.
• Two-Factor Authentication (2FA): Additional OTP verification at login.
• Firewall & DDoS Protection: Advanced firewall to prevent unauthorised access.
• Regular Security Audits: Third-party experts regularly audit our systems.
• Data Minimisation: Only the information strictly necessary is collected and stored.
• Staff Training: All Covers staff receive regular data protection training.

Covers believes you should have full control over your personal information. We therefore provide you with the following rights and are committed to helping you exercise them.

To exercise these rights, email us at support@covers.im. We will respond within 30 business days.

Covers services are intended exclusively for individuals aged 18 and over. We do not knowingly collect personal information from anyone under that age.

If a minor's account is identified, Covers will immediately suspend it and delete all associated data. If you believe your child has accidentally used Covers, please contact us right away.

As an international platform, Covers may occasionally store your information on servers located outside Bangladesh. In such cases, Covers ensures that all data transfers comply with the highest international data protection standards.

When transferring data to third countries, particularly under GDPR, Covers puts in place the necessary agreements and safeguards. Data is not transferred to any country that lacks adequate data protection standards.

Covers may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised, and you will be notified by email of any significant updates.

Continuing to use Covers after any changes take effect constitutes your acceptance of the updated policy. If you object to any change, you may request that your account be closed.

For any questions or concerns about this Privacy Policy or your personal data, please get in touch with us. Covers' Data Protection Officer (DPO) is ready to address all your queries.

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant local data protection authority.