Responsible Gaming

At Covers Responsible Gaming — Keep it fun, keep it in your control

When betting stops being fun and starts becoming a problem, seeking help is the smartest thing you can do. Covers is here for you — with safe gaming tools, guidance, and support, every step of the way.

Member Wellbeing Comes First Free protection tools 24/7 Support 18+ Only
🎯Bet for entertainment
💰Stick to Your Budget
Set a time limit
🆘Reach Out for Help When You Need It

Our Position

What is responsible gambling and why does it matter?

At Covers, we believe betting is a form of entertainment — a way to make a cricket match even more exciting, not a source of income. Betting becomes a problem when someone goes beyond their budget chasing a win, bets more to recover losses, or hides it from their family.

Online gaming is growing rapidly in Bangladesh, and so is the importance of responsible gaming. Covers has made this a top priority from day one. To us, a happy, healthy member who plays within their limits is far more valuable than an unhappy member who bets beyond them.

The Three Core Principles of Responsible Gaming

Covers' responsible gaming programme is built on three core principles: Control — You decide how much you play; Awareness — Stay aware of your own betting habits; and Support — Get help immediately whenever you need it.

On this page you'll find: a self-assessment tool, a full list of Covers' free protection tools, warning signs of problem betting, and where to get help — all explained in plain, straightforward language.

Remember: Winning is never guaranteed. Never bet money that you can't afford to lose — if losing it would affect your everyday life, it has no place in your betting budget.

🧠 Check Yourself
Read through the questions below and check any that apply to you.
I sometimes place bets beyond my set budget.
After a loss, I bet more to try to win back what I've lost.
I hide my betting activity from family or friends.
I can't stop betting even when I try.
Betting is affecting my sleep, work, or relationships.
I have borrowed money — or considered doing so — to fund my betting.
Good News! Based on your answers, it looks like you're currently betting in a controlled way. Keep it up — but stay mindful and check in with yourself regularly.
⚠️ Caution needed! Based on your answers, you may need some support. Please reach out to the Covers support team or speak with someone you trust in your family.

Protection Tools

Covers' free responsible gaming tools

These tools are built for you. Using them isn't a sign of weakness — it's a sign of self-care.

Deposit Limit
Set a maximum daily, weekly, or monthly deposit limit. Once set, it cannot be increased before the specified period has elapsed.
Effective immediately
Loss Limit
Set a maximum loss limit for a given period in advance. Once that limit is reached, Covers will automatically stop you from placing further bets.
Financial Protection
Session Time Limit
Set a maximum duration for each gaming session. When the time is up, you'll see a reminder and the session will end.
Time management
Cooling-Off Period
Pause your account for anywhere between 1 and 30 days. No deposits or bets can be placed during this time.
Temporary Break
Self-Exclusion
Exclude yourself from Covers for anywhere between 3 months and 5 years. Your account cannot be accessed in any way during this period.
Long-Term Protection
Program Overview
View your betting history, win/loss stats, and time spent — all in one place. It helps you understand your own patterns.
Transparent Statistics

Set Limits

Set your betting limits today

Use the sliders below to set your preferred limits and see how they work. To set your actual limits, go to your account settings.

Daily deposit limit
৳ 2,000
This is the maximum amount you can deposit per day.
Weekly loss limit
৳ 5,000
Betting is automatically suspended if your losses exceed this limit in a week.
Daily Session Time
120 Minutes
You cannot play for more than this amount of time per day.

Warning Signs

10 Warning Signs of Problem Betting

If you notice these signs, betting may be becoming a problem for you. There's no shame in that — recognising it takes real courage.

1
The "just one more" mindset after a loss — Continuously increasing bets to chase losses.
2
Exceeding your set budget — Repeatedly breaking your own limits.
3
Hiding it from family or friends — Being secretive or dishonest about your betting.
4
Betting with borrowed money or taking on debt to bet — Putting your own or someone else's money at risk.
5
Thinking about betting constantly — Thoughts of betting creeping in during work, sleep, or family time.
Responsible Gaming Tips

Covers' 10 tips for safer betting

Expecting a regular income from betting is where problems begin. Think of it like going to the cinema — you spend a little for the experience, and any winnings are just a bonus.

At the start of each month, decide how much you're willing to spend on betting. If that amount runs out, don't place any more bets for the rest of the month. Build this habit and betting will always stay enjoyable.

Betting out of team loyalty or frustration after a loss makes poor decisions far more likely. Always analyse with a clear head before placing a bet. Never place a large bet when you're angry or feeling down.

Betting for long stretches without a break leads to mental fatigue and poor decision-making. Step away for at least 15 minutes every hour, and aim for at least 2 completely bet-free days each week.

Hiding your betting from family is a major red flag. Let someone you trust know how much you're playing. Being open about it also makes it much easier to keep yourself in check.

The Covers promise

Our 6 commitments to member wellbeing

Responsible gaming isn't just your responsibility — it's ours too. These are commitments we genuinely uphold.

🔞
18+ age verification required
Every new member's age is verified. Minors are not permitted to use Covers — no exceptions.
📊
Betting pattern monitoring
Our AI-powered system monitors every member's betting patterns. If unusual behaviour is detected, our support team will reach out.
🚫
No ads targeting at-risk players
No promotional messages are sent to members who are self-excluded or have been identified as having problematic betting behaviour.
🤝
Free Counselling Service
Covers' trained support team provides free gaming addiction counselling and assistance to any member.
Quick self-exclusion
Once a self-exclusion request is received, the account is fully closed within 24 hours — no questions asked, no obstacles.
💬
Transparent Communication
We're always open about the risks associated with betting. Nothing is hidden or buried in fine print.

Read more

More Important Points on Responsible Gaming

Why Does Covers Take Responsible Gaming So Seriously?

You might wonder why a betting platform would want its users to bet less. The answer is simple — Covers believes in long-term relationships. A happy, healthy member who enjoys betting year after year is far more valuable to us than one who develops a problem.

In Bangladesh, we often see people turn to betting as a way out when they're under financial pressure. But betting isn't a solution — it only makes things worse. Covers never encourages that mindset.

What can family members do?

If you suspect a family member has a problem with betting, start by having a calm, non-judgmental conversation and let them know you're in their corner. Family members are also welcome to reach out to Covers directly — we can initiate the self-exclusion process on behalf of a third party.

Remember, gaming addiction is a mental health condition — not a moral failing. With the right support, recovery is absolutely possible. Covers is ready to be by your side throughout that journey.

Important: To access Covers' responsible gaming tools, visit the Settings page in your Covers account or start a chat with our support team directly.


Emergency Support

Need Help? Reach Out Now

💬
Covers live support
Chat with our trained support team in Bangla, 24/7. Completely confidential and free of charge.
Contact us via live chat
📧
Email support
Prefer not to chat? Drop us an email and we'll get back to you within 24 hours.
support@covers.im
🚪
Immediate exclusion
If you'd like to exclude yourself right now, submit a request directly — no questions asked.
Request

🎯

Play responsibly, play enjoyably

Sign up with Covers and use our responsible gaming tools to enjoy betting safely.

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